Knowledge base examples to follow
Use these examples to make your knowledge base examples shine Customers may become even more perplexed and irritated if your documentation is not done well.
Last but not least, knowledge base examples contain a wealth of information about user routines and preferences. You might be able to inform your engineering or product teams about areas where customers frequently become confused by looking at the pages that receive the most traffic.
You may be able to resolve those issues at the product level with the assistance of this.
Even though there are a lot of good reasons to have customer-useable help documentation on your website, just having them is not enough: Customers may become even more perplexed and irritated if your documentation is not done well.
When it comes to creating original content for your knowledge base, the examples below are a great place to start.
Media-rich, user-friendly, and robust knowledge base builder that does not require coding.
Here is a look at our own help site, which is built on the Help Scout platform, to give you an idea of how Docs could help your organization.
Site Design In spite of Bill Gates’ claim that “content is king,” branding and design are equally important.
Example of Help Scout: The HS Help Docs Knowledge Base’s Structure If your knowledge base only has a few frequently asked questions (FAQs), its structure may not be as important. However, as your business or product expands.
Amount of information required to reach your target audience.
To ensure that your documentation is useful to your readers, it will be essential to organize it when this expansion begins.
With Docs, knowledge bases can organize their content in a three-tiered system using collections, categories, and articles.
The collections that make up Docs’ top organizational layer. You may only need one collection or multiple collections depending on your organization’s needs.
Our engagement tool, is used to direct visitors to the appropriate resources on our website.
Every Help Scout plan includes access to Docs and Beacon; Fees for the month start at $20 per user.
Using Help Scout Docs, you can discover the power of self-service, create and publish customer responses, and reduce the volume of your customer support by at least 20%.
The Nike Nike brand is accurately represented in the knowledge base.
Instead of being referred to as a list of frequently asked questions, Nike Knowledge Base Example is referred to as “Quick Assists” in sports lingo. In addition, it has effectively prioritized frequently asked questions.
Customers will feel excluded if you fail to ensure that your knowledge base
Reflects your brand’s tone and design. Particularly if this is one of the first things that appears in search results for your product, language and representation are crucial.
The Spotify knowledge base is not only visually appealing but also extremely user-friendly and straightforward to comprehend. At the top of its knowledge base is a prominent search bar where you can see some of the most frequently asked questions:
Accessibility and user-friendliness of this kind are essential because a large number of users will likely use mobile devices.
Utilizing user data, customizes its help center to meet the requirements of its customers.
For such a visually focused and design-driven brand, Instagram’s knowledge base is significantly more stripped down than most would anticipate:
Instagram does an excellent job of displaying the most recent and significant content at the top of its feed. Similar to this, the simple design makes it easy for people to see what might be most valuable or important to them.
Users feel empowered by this knowledge base, which eliminates the need to constantly scroll or search for categories. In a similar vein, the fact that this help center is primarily accessible via mobile devices makes it even more user-friendly.
Excellent job of making its knowledge base mobile-friendly:
A Dropbox knowledge base illustration focuses on every possible way for a user to use a help center.
The knowledge base of Amazon Web Services (AWS) is extremely user-friendly and straightforward—just what its intended audience needs. Because the content is well-organized and easy to find, this is an excellent example of a frequently asked questions (FAQ):
Examples from the aws knowledge base
The links on the left will be of assistance if the content does not satisfy the requirements of the viewer. In addition, a promotional button allows viewers to sign up for a free account if they do not already have one.
It makes sense that AWS would have detailed, technical-oriented knowledge base articles given the audience’s technical background. Check your statistics frequently to see how your audience responds to your content and where they are.
The knowledge that Billie Billie possesses is not entirely conventional.
Because it matches the brand’s tone, this Billie Knowledge Base Example is brilliant.
There are links to the main categories and a list of questions as the user scrolls down:
Billie is one example from the knowledge base. Billie is a youthful, zany brand that emphasizes design heavily. The same playful beauty must be present in its support center.
WhatsApp is a one-of-a-kind and excellent knowledge base example
This indicates that there is a distinct “How to restore your chat history” article for each platform.
59 languages are supported by WhatsApp, which is quite impressive. Users feel valued and understood by this strategy.
